Product and program leader with more than 20 years shipping software at Indeed, Apple, Amazon, and Microsoft. I specialize in turning ambiguous problems into successful customer solutions, through aligning organizations on shared goals, building great relationships with stakeholders, and building trust with engineers to help make lifecycle-appropriate architectural choices and mitigate technical risks.

Work

Senior Technical Product Manager — Indeed — Partner API Program

Sep 2019 – Jan 2026

Led external API strategy across two VPs to cut stale and duplicate jobs on Indeed. Managed 14 SWEs, two PMs, and a technical writer across API and Platform teams.

Launched job management APIs that replaced legacy XML feeds, cutting jobseeker churn from stale jobs by 50% over one year. Drove regular UX research across employers, ATS providers, and ad agencies. Managed development with 6 SWEs, and bootstrapped a developer support team by getting headcount, recruiting a leader, and training support engineers.

Built the plan — aligning policy, ad commission changes, and new API capabilities (announced October 2025) — to reduce job duplication on Indeed by 80% by end of 2026. Led roadmap and cross-org alignment for 6 SWEs over ten months.

Refactored the integration platform and built internal tooling that cut custom integration dev time by two-thirds and dropped bug-related incidents by over 80%. Launched an LLM-based incident prediction system trained on historical support tool usage.

Senior Engineering Program Manager — Apple — Maps: Transit

May 2018 – Apr 2019

Shipped three features with a 5-SWE team — real-time transit arrivals, schedule explorer, and transfer planning — driving a ~200% increase in transit planning usage in Apple Maps.

Dotted-line managed six engineers and one non-technical PM. Built business metrics to understand usage and customer goals, and drove a product roadmap tied to those metrics.

Aligned Maps and Wallet orgs to show Apple Pay transit users their station and line in Wallet. Led implementation across 3 SWEs between the two teams.

Shifted the team from waterfall to a scrum-like process to create delivery predictability and surface headcount needs for future features. Drove engineering improvements to support cartography and operations teams scaling to new markets.

Technical Program Manager — Amazon

Mar 2014 – May 2018

Worldwide Food and Product Safety and Compliance (Oct 2017 – May 2018)

Led a program to improve inventory data fidelity across multiple warehouse management systems. Built requirements from investigation and interviews across the company. Designed the system to work generically across businesses with different operational needs.

Pitched and launched a system that cut product recall waste by over 70% by tracking manufacturer lot codes on inventory to avoid destroying non-recalled stock.

Mentored candidates from finance, engineering, and non-tech PM backgrounds into technical program management roles.

Sustainability — Energy and Environment (Sep 2016 – Oct 2017)

Led development of Amazon's carbon footprint calculation system, pulling CO2 data from over 70 systems across Amazon and AWS. Negotiated with vendors and the US government to include data considered competitively sensitive and a potential national security risk.

Managed a cross-Amazon energy program end to end — design, resourcing, implementation, and reporting — across multiple orgs and external partners under rapidly changing requirements.

Stood up backlog management, status reporting, and content approval processes for the Sustainability Question Bank engineering team. Managed UX contracting.

Built software to calculate EU and Canadian environmental handling fees, including product categorization and reporting tools.

Merch by Amazon (Jan 2016 – Sep 2016)

Led the platform engineering team for Merch by Amazon, a zero-inventory print-on-demand service for t-shirt designers on Amazon.com. Balanced service operations and scaling against new feature work. Owned engineering and ops reporting for technical and non-technical audiences.

Launched copyright infringement reduction tools by leveraging the existing Kindle platform. Launched an automated payment and accounting platform to meet compliance and accuracy goals.

AWS Mobile Hub (Jun 2015 – Jan 2016)

Launched AWS Mobile Hub, a service that provisioned AWS resources (S3, Dynamo, SNS, Lambda) and generated preconfigured iOS and Android apps. Joined late in development to make feature tradeoffs for a re:Invent stage launch.

Led day-to-day engineering operations: built service dashboards, owned engineering and ops reviews, and represented the team at AWS-wide operations reviews.

Amazon Appstore — QA Engineer II (Mar 2014 – Jun 2015)

Shifted the Appstore's developer-facing test strategy from post-development test cycles to test-driven development. Influenced all four dev teams to adopt a standardized Scrum model with unified reporting. Led development of a new app submission and publishing platform.

Software Design Engineer in Test — Microsoft — Windows Media

Jul 2001 – Sep 2013

Windows Music (2012–13) Built test automation for reliability, performance, world readiness, and release sign-off. Ran UX reviews with the Windows team. Trained platform testers in Windows App UX testing. Drove Scrum adoption across the Music and Video org.

Zune (2010–12) Owned all marketplace testing for music and video — transactions, performance, licensing, catalog changes, and world readiness.

Windows Media Center (2007–10) Wrote and ran test plans and automation for TV recording. Validated cable, satellite, and broadcast tuner hardware. Expanded TV standards coverage for in-house video test streams.

Earlier roles (2001–2006, contract): Windows Portable Devices, Windows Video Renderer, Video Capture Devices, Microsoft Games Studios, Xbox Title Certification.